Our refund policy does not apply to any additional items or services; this includes but is not limited to POP accounts, Real Audio®/Video® and mySQL. Also not included are Domain Parking services, Domain Registration and Dedicated services, as well as Reseller programs. No refunds are available after 30 days. Any request for cancellation must be received via email, regular mail or fax. You will receive a confirmation upon the cancellation of your account. Cancellations over the telephone and informal email are not accepted. A formal email will include the first four and last four numbers of your credit card, the domain name, and your request.

The 30-day money back guarantee does not apply to reseller accounts or dedicated servers, or any fees associated with these accounts.

Accounts cancelled/terminated by DWHS Web Hosting for violating our Terms Of Service or use Paypal for payment do not qualify for the 30-day money back guarantee. For example, if your account is cancelled due to spamming, you will not be given a refund.

Please allow 4-6 weeks for refunds of check or money order payments. Additional processing fees apply for T/T refunds.